Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Satisfaction Guarantee

Your satisfaction is important to us. If you are unsatisfied with your purchase, you may return it within 15 days of invoice date and receive a full credit refund of your purchase.

Please obtain prior authorization for all returns with Customer Service at 800 548-8552.

Returned merchandise must be packaged as originally shipped.

Upon receipt of returned items, Pacific Silver will either credit your credit card or issue a credit for customers with terms.

Items that have been worn or resold are not eligible for return.

Customer is responsible for any shipping charges to return or exchange any items to Pacific Silver Inc.

After 15 days the following return conditions also apply:

Please obtain prior authorization for all exchanges with Customer Service at 800-548-8552.

Returns may be subject to a 10% restocking fee.

Defective Merchandise:

Defective or missing merchandise must be reported within 15 days of invoice.

Legal Notice

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Typographical Errors
In the event that a Pacific Silver,Inc. product is mistakenly listed at an incorrect price, Pacific Silver,Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Pacific Silver,Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Pacific Silver,Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Pacific Silver, Inc.. The collective work includes works that are licensed to Pacific Silver, Inc.. Copyright 2014, Pacific Silver, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Pacific Silver, Inc. or purchasing Pacific Silver, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Pacific Silver, Inc. or to purchase Pacific Silver, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Pacific Silver,Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Pacific Silver, Inc. used in the site are trademarks or registered trademarks of Pacific Silver,Inc.

General Terms

1. Minimum opening order is $100.00 with a minimum re-order of $50.00.
2. All orders under $50 will be charged a $5.00 service fee plus shipping.
3. Orders will be shipped as complete as possible; items not available will be automatically back-ordered if the total is more than $50.00.
4. Delinquent accounts will be charged 1 ½ per month or 18% per annum.
5. A $30.00 service fee will be charged for all returned checks.
6. All prices and terms of business are subject to change.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Pacific Silver,Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.  We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and not retained on our web server or in our database to ensure your security.

Third-Party Links

In an attempt to provide increased value to our visitors, Pacific Silver, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Pacific Silver, Inc., Pacific Silver, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Pacific Silver,Inc.

These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Pacific Silver, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Pacific Silver Inc.

Consumer Agreement

Limitation of Liability

Pacific Silver, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Pacific Silver, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Pacific Silver, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Pacific Silver, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Pacific Silver, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Pacific Silver, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Pacific Silver, Inc. in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Pacific Silver, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Shipping & Delivery

At this time, Pacific Silver, Inc. ships merchandise to locations within the United States and U.S. territories, including Alaska and Hawaii.  The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

All notices from Pacific Silver, Inc. to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Pacific Silver, Inc. shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

1341 Bay St.

Suite F

Port Orchard, WA 98366

Delivery shall be deemed to have been made by You to Pacific Silver, Inc. five (5) days after the date sent.

Warranties

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Pacific Silver, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Pacific Silver, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Pacific Silver, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Washington, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Pacific Silver, Inc. products) shall be in the state or federal courts located in Kitsap County, Washington. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Pacific Silver, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Pacific Silver, Inc.’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Pacific Silver, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.